We don't do "back office" work, which means we work on the same level as the sales staff
I've always liked working in customer service. I previously worked at a hotel where the spirit of hospitality was drilled into me. I found ITO Corporation while looking for a job where I could use my hospitality training. I had no experience in trading companies, but when I learned that the job was to support sales activities, I thought that I could use my experience to serve as a bridge between the sales staff and customers.
The Sales Operations Department that I belong to provides blanket support to the sales staff's activities. We handle diverse tasks such as receiving and making product orders, managing paperwork, producing cost estimates, procuring products, and negotiating with suppliers and customers.
These tasks are not simply "back office work." Although the sales staff work at the front office, it's the Sales Operations Department that handles the details for all of the parties involved. There are no hierarchical relationships for such tasks, and both the front and back offices are important for the company. We're not only doing the paperwork required to complete the job, we also see things on the same level as the sales staff. Ultimately, we are very determined to build relationships with customers.